![]() ![]() To perform a Clean Boot on a computer that is running Windows 7:ġ. ![]() Below are the steps to put the computer in a You may have to put the computer in a Clean Boot State to check which service is causing the issue. If the issue does not persist in ‘Safe Mode‘, then the issue could be caused by some third party services. Logon to your computer using an account with Administrator privileges. You should then be at the Welcome Screen.Ĩ. You should see drivers loading, and then please wait.ħ. Use the up/down arrow keys to highlight your selection.Ħ. Once you see the Advanced Boot Options menu you can stop tapping.Ĥ. Tap the F8 key after your computer initially powers on.ģ. Restart your computer if it is powered on.Ģ. If the issue still persists, I would suggest to check for the issue in ‘Safe Mode’.īelow are the steps which talks about how to get into ‘Safe Mode’:ġ. You may access the below link that talks about ‘How to Update a driver for hardware that isn't working properly’: ![]() It is possible you could have an incorrect driver installed for the USB device. Also look for any other hardware that may have a yellow exclamation (!). Click the Driver tab, and then click Update Driver and follow the instructions.ĭ. In Device Manager, look for the USB devices (Flash and Hard drive, and then double-click the device name and then double-click the device name.Ĭ. Click on Start, type Device Manager in the search box.ī. ![]() That is, Device Manager can search for updated drivers.Ī. If there is, you can use the below procedures in Device Manager to update the drivers. In addition, check Device Manager to see whether some indication of a problem is disclosed there. It will be found with the chipset/motherboard drivers. Some external devices need special drivers, apart from the normal USB port drivers, and some don’t.įind your motherboard on your Manufacturer’s website and download any updates for the USB controller drivers. What is the make and manufacturer of Motherboard?Īn approach to fix this issue is to determine whether the external hard drive or a USB device requires a driver to function properly. Oddly, I have no trouble openingĪnd saving to a OneNote notebook file on the flash drive - but I don't know what that means.Īdditional information about the problem:Ĭ:\Users\Kelly\AppData\Local\Temp\Ĭan anyone shed some light on this? Is there any other data you might need? I'm sorry to be so un-tech-savvy, but I'd really appreciate any help - I just upgraded to Windows 7 and it makes me sad that it seems to have turned my beloved computer into an evil At first, it only seemed to happen when I tried to save a Word file to the flash drive (so I thought it was an issue with that device) - but when I tried to transfer files to my external hard drive, I got another BSOD. Please help I am completely stumped as to why my flash drive (Verbatim 16 GB) and my external hard drive both seem to be causing Windows 7 toĬrash. ![]()
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January 2023
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